Refund & Returns Policy

Our Returns Window

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear, damage, or alteration will not be accepted.

How to Initiate a Return

To start a return, email us at [email protected] with your order number and reason for return. Our team will respond within 2 business days with return instructions and a return authorisation reference.

Returns sent without prior authorisation will not be accepted. Please do not send items back before receiving confirmation from our team.

Return Shipping

Customers are responsible for the cost of return shipping unless the item received was incorrect or faulty. We recommend using a trackable courier service, as BACIUTY cannot be held responsible for items lost in transit.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that your bank or card provider may take additional time to reflect the credit.

Original shipping fees are non-refundable.

Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability. To request an exchange, follow the same process as a return — email [email protected] with your order number and the item you would like in exchange.

If the requested exchange item is unavailable, a full refund will be issued instead.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at [email protected] within 48 hours of delivery with your order number and photographs of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Items returned outside the 14-day window
• Items that have been worn, washed, or altered
• Items returned without original tags or packaging
• Sale or discounted items marked as final sale

Contact Us

For any questions about returns or refunds, reach us at [email protected]. We aim to respond to all enquiries within 2 business days.